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REFUND POLICY

I have a 30-day return policy in place for print books only, which means you have 30 days after receiving your item to request a return or an exchange.

 

To be eligible for a return, the book(s) must be in the same condition you received it in and in its original packaging. You’ll also need the receipt or proof of purchase that was emailed to you after you purchased the book(s).

 

To start a return, please contact me directly on contact@thechaseaustin.com. If your return is accepted, you'll receive a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and let me know as soon as possible if the book or books are defective, damaged or if you received the wrong book(s).

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, gift cards, audiobooks, eBooks or other digital products sold via our website.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

You will be notified once a return has been inspected and if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take a few days for your bank or credit card company to process and issue the refund.

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